Exchange & Returns Policy

Steps to Begin an Exchange or Return with Mujo Store:

Step 1: Read our Exchange & Returns Policy below to see if your items are eligible for return. If they are contact us via email at contact@mujostore.com including your name, order #, and whether you wish to exchange or return your item/s.

Step 2: Wait for a response via email to see if your exchange or returns request has been approved. 

Step 3: If approved we will send you further information to complete the exchange or returns process. Please note customers are responsible for all shipping and handling fees incurred for their return.

Step 4: Once the item/s have been received back on our end we will either issue store credit or process a refund for your item/s (not including initial postage costs).

 

 

6. Exchange & Returns Policy:

Certain items sold on Mujo Store are limited edition pieces, made to order pieces, and/or special handcrafted items of high value which may not be eligible for customer or wholesale returns. All earrings, made to order items, and sale items are not returnable.

All other Items are returnable to Mujo within 7 days from the date of delivery (i.e., date you receive the shipment), and subject to the terms below. Refunds will not be issued before your item has been returned to us. Please make sure to comply with the following conditions as Mujo reserves the right to deny a refund if the returned item does not meet all of the following conditions:

Must be unused, unwashed, unstained, and not damaged.

Must have original tags and/or original undamaged packaging, if applicable.

Must be returned complete of all of its parts, accessories, in its original packaging. A restocking fee may apply to any return not received in its original packaging.

Must be shipped back and received by Mujo within 14 working days from the date you originally received the shipment

Must be sent in one single shipment.

Sale items are final sale and no refunds or exchanges will be given for these purchases.

 6.1 Return Shipping Costs / Refund Process:

Customers are responsible for all shipping and handling fees incurred for their return.
Import customs duty & taxes incurred from return shipping will be deducted from the total refund amount.

6.1.1 Upon receipt of the return, we will contact you by email to confirm your refund or exchange.
All refunds will be calculated in Australian dollars due to fluctuations in currency rates, the amount refunded maybe slightly higher or lower than the price originally paid.
In case of error on our part of shipping the wrong item to you, we will cover the return shipping cost and you will be fully refunded for the list price of the item you purchased.
Within 5 working days of being notified that you are not entitled to a refund, you have the option to have your purchase be shipped back to you, at your own cost, in the condition it was received by Mujo.